Terms and conditions

1. Who you are renting from

You are renting from Janine Kahl, Bielsteiner Straße 92, 51674 Wiehl (hereinafter “we”). The guest is whoever books (hereinafter “you”).

2. How the contract is formed

The way the apartments are presented is not yet a binding offer.

This is how booking works: in the booking calendar you choose the apartment, your arrival and departure dates and the number of guests. In the form you enter your details, choose a payment method and accept these terms. Until you submit, you can change any of your details directly in the fields, and the dates and number of guests via the search bar at the top; closing the window cancels the process.

By clicking the booking button at the end of the form, you make a binding offer. We accept it by showing you the booking confirmation immediately afterwards and sending it to you by email. The total price is due when the contract is concluded and is paid directly during the booking process. If you do not complete the payment and do not make it within two days of our request, we may withdraw from the contract; this will not cost you anything.

We store the contract text (your booking details and these terms). Please save the version of these terms that applies when you book, for example as a PDF or a printout. We have not signed up to any particular codes of conduct.

If you book by email, phone or WhatsApp, we send you an offer with a link to these terms; the contract is formed when you accept it.

3. What is included in the price

The price shown applies to the entire apartment and the agreed number of people. Included are: final cleaning when you book direct, bed linen, towels, electricity, heating, water and Wi-Fi.

We provide a cot and a high chair free of charge if you tell us in advance. From four nights (for example Monday to Friday), each guest gets a second set of bed linen and towels at no extra charge.

Children count as guests and are included in the number of guests and the price. Children under three who sleep in a travel cot do not count and stay free of charge; please mention them in the booking form under “Nachricht an den Vermieter” (message to the host).

The maximum number of guests is binding: Bielstein six people, Sonnenterrasse two people. We are not allowed to accommodate more people than that.

4. Payment

Payment is made during the booking process using one of the payment methods shown there (currently PayPal, credit card and SEPA direct debit).

The total price is due immediately on booking and is paid directly during the booking process. We ask for the full amount on booking because from that moment on we block the dates on all booking portals and can no longer let them to anyone else. If you cancel, we refund the amount in accordance with clause 7.

We do not offer payment by invoice, a down payment or payment on arrival. We do not charge a security deposit.

5. Arrival and departure

Arrival from 4 pm, departure by 11 am. Access is via a door code that you receive by email about a week before arrival. An earlier arrival or later departure is only possible by arrangement and only if the apartment is free.

6. No right of withdrawal

For contracts for the provision of accommodation for non-residential purposes for a specific period, there is no statutory right of withdrawal (§ 312g(2)(9) BGB, German Civil Code). Your booking is binding once the contract has been concluded; you can cancel in accordance with clause 7.

7. If you cancel

You can cancel at any time. You can do so informally; the best way is by email to janine@ferienwohnung-wiehl.de. What counts is the day your cancellation reaches us. The following scale applies, in each case based on the total price after deducting any voucher:

up to 21 days	free of charge Up to and including 21 days before the day of arrival, this costs you nothing.
20–8 days	50 % of the total price From the 20th up to and including the 8th day before arrival.
from 7 days	90 % of the total price From 7 days before up to and including the day of arrival, and in the event of a no-show.

What we credit against this: if we manage to let the apartment to someone else for that period, in whole or in part, we credit what we earn from it against what you owe. The same goes for any expenses we save because you cancelled.

Your right to prove otherwise: you expressly remain entitled to prove that your cancellation caused us no loss at all, or a substantially lower loss. In that case you owe only the lower amount.

Refund: we refund whatever you are entitled to within 14 days, using the payment method you used when booking.

Rebooking to a different period is not a cancellation if we agree to it. Just ask – there is often a solution.

8. If we have to cancel

We may withdraw from the contract if the apartment cannot be used because of force majeure, water damage, fire or a comparable reason for which we are not responsible. We will then let you know without delay and refund all amounts paid without delay, at the latest within 14 days. If we are responsible for the reason, we are liable in accordance with clause 11.

9. House rules

• Pets are not allowed in either apartment.
• Smoking, including e-cigarettes, is not allowed inside the apartment. Outside is fine: in Bielstein on the terrace, at the Sonnenterrasse on the terrace too.
• Parties and celebrations in the apartment are not permitted.
• Quiet hours from 10 pm to 7 am must be observed.
• Please leave the apartment swept clean, the dishes washed and the rubbish separated.

If you or the people travelling with you seriously breach these house rules despite a warning, we may terminate the contract without notice. No warning is needed if it would obviously be pointless or if immediate termination is justified for special reasons – for example in the case of a party, more people than booked, or danger to people or the apartment (§ 543 BGB). You must then vacate the apartment.

If you are responsible for the breach, you owe us, as damages, the part of the total price that relates to the remaining period; we deduct any expenses we save and any income from letting the apartment to someone else. You remain entitled to prove that we suffered no loss or a substantially lower loss.

10. Damage

Please tell us about damage straight away – accidental damage too. We would rather hear it from you than discover it later. You are liable under the statutory provisions for damage caused by you or by the people travelling with you.

11. Our liability

We are liable without limitation for intent and gross negligence, for injury to life, limb or health and under mandatory statutory provisions. In the case of slight negligence we are liable only if we breach a material contractual obligation – that is, an obligation whose fulfilment makes it possible to carry out the contract in the first place and on whose fulfilment you may regularly rely, such as providing the apartment in the agreed condition. Liability is then limited to the foreseeable damage typical of this type of contract. For items you bring with you, we are liable only in accordance with these rules.

12. Finally

German law applies. Should any provision be invalid, the remaining provisions stay valid. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Last updated: October 2026